Last Updated: July 1, 2025

Welcome to ZIEWNIC GLOBAL TRADING LLC ("we," "our," "us"). We are committed to protecting your privacy and handling your personal data with transparency and security. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ziewnic.ae or make a purchase from us.

Please read this policy carefully. By accessing our website and using our services, you acknowledge that you have read and understood the terms of this Privacy Policy.

This policy is designed to comply with the laws of the United Arab Emirates (UAE), including the UAE Federal Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

1. Information We Collect

We collect information that you provide directly to us and information about your use of our website.

A. Personal Information You Provide:

This includes information you enter when making an inquiry, creating an account, or placing an order.

• Identity and Contact Data: Your full name, email address, phone number, and delivery address.
• Payment Information: Credit/debit card details, which are processed directly by our authorized, secure payment gateways. We do not store your full payment card information on our servers.

B. Information Collected Automatically:

When you visit our website, we automatically collect certain technical data using cookies and similar technologies.

• Device and Usage Data: Your IP address, browser type and version, time zone setting, operating system, and other technology on the devices you use to access this website.
• Browsing Behavior: Information about how you use our website, including the pages you view, the links you click, and the products you browse.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Fulfill Your Orders: To process and deliver your purchases of our products (e.g., Solar Hybrid Inverters, Lithium Batteries, Solar PV Modules), manage payments, and provide customer support.
• To Communicate With You: To respond to your inquiries, send you order confirmations and updates, and provide information related to your account.
• For Marketing (with your consent): To send you promotional messages, newsletters, and special offers about our products and services. You can opt-out of these communications at any time.
• To Improve Our Services: To analyze website usage data to understand how our customers interact with the site, which helps us improve our website, products, and overall user experience.
• For Security and Legal Compliance: To protect our website and business from fraud and other illegal activities, and to comply with our legal obligations under UAE law.

3. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Performance of a Contract: Processing is necessary to fulfill the orders you place with us.
• Legitimate Interest: Processing is necessary for our legitimate business interests, such as improving our services and website security, provided your fundamental rights are not overridden.
• Consent: In specific cases, such as for certain marketing communications, we will ask for your explicit consent, which you can withdraw at any time.
• Legal Obligation: Processing is necessary to comply with our legal and regulatory requirements in the UAE.

4. How We Share Your Information

We value your trust and do not sell, trade, or rent your personal data to third parties for their marketing purposes.

We may share your information with trusted third-party service providers under strict confidentiality agreements to help us operate our business, such as:

• Payment Processors: To securely handle credit/debit card transactions.
• Shipping and Logistics Partners: To deliver products to your address.
• IT and Cloud Service Providers: To host our website and store data securely.
• Professional Advisors: Such as lawyers and accountants, as required.

We may also disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of ZIEWNIC GLOBAL TRADING LLC, our customers, or others.

5. Data Security

We implement a variety of technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure network architectures. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights Under the PDPL

Under the UAE PDPL, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Correction: You can request that we correct any inaccurate or incomplete data.
• Right to Deletion/Erasure: You can request the deletion of your personal data under certain circumstances.
• Right to Object to Processing: You can object to our processing of your personal data in certain situations.
• Right to Withdraw Consent: Where we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. When data is no longer needed, it will be securely deleted or anonymized.

8. International Data Transfers

Your data is processed and stored within the UAE. If we ever need to transfer your data outside the UAE, we will ensure that appropriate safeguards are in place as required by the PDPL.

9. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our site and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, but this may affect your user experience.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a revised "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

ZIEWNIC GLOBAL TRADING LLC
Office-1, Haji Muddafir Building, Satellite Market, Naif Park Deira,
Dubai, UAE
Phone: +971 4 552 7897
WhatsApp: +971 52 240 5461
Email: info@ziewnic.ae